All the conditions detailed below are exclusively applicable to online purchases at

The information that appears on this website is current on the date of its last update. "Las ballerinas de Eloísa" reserves the right to decide at any time, the products that it wants to offer users through the Web, so that it can update, change or delete the content and elements of the Web site, without the need to communicate it previously, when it deems appropriate. Therefore, "Las ballerinas de Eloísa" may at any time add new products to those already included on the Web, it being understood that such new products will be governed by the provisions of the General Conditions in force at that time.


Natural persons of legal age, with sufficient capacity to contract, who have been validly registered in the corresponding section, can access our services and buy our products. The data that must be included in the form must be complete and truthful, reserving www. the right not to admit or terminate those who fail to comply with this requirement. The safeguarding of the username and password is the sole responsibility of the user.

Personal data protection:
When a user provides us with their personal data, they will be included in our files in order to properly manage and attend to the purchase request, query, complaint or suggestion that they make to us. Such data will be processed in compliance with current regulations at all times regarding the protection of personal data, and in accordance with the privacy policy described on this website, which users must read before providing their data.

Terms of use

  • Duly registered users can buy on the www. site by the established means and forms.
  • The registration and acceptance of these conditions implies conformity with the product and its characteristics and the price.
  • The customer can buy online from the website www.
  • All orders require acceptance of prices and descriptions of products available for sale. www. undertakes to ship the products received through its page depending on the availability of products in stock. In case of unavailability of products, www. undertakes to notify the customer as soon as possible and the order will be canceled and the corresponding amount will be refunded.


  • The price reflected in each product on our website corresponds to its price at the time.
  • The prices of our products are expressed in Euros and also include VAT.
  • The company reserves the right to change prices without prior notice and at any time, without affecting orders previously placed and formalized by us. In the event of a price change, orders already in progress will not be affected.

Payment Methods

The means of payment will be:

  • Credit or debit card.
  • PayPal.
  • Wire transfer.
  • Cash on delivery.

Our financial partner, FLOA, offers deferred payment solutions in the form of loans for your purchases of goods and/or services, to be paid in 3 or 4 installments or deferred payment (within 30 days) by credit card and in a maximum of 3 months. Without interest: TIN 0.00%. APR 0.00%. With interest: TIN 1.00%. APR [TAE mínima del 8,31% y máxima del 12,73%]. The APR may vary depending on the duration of the loan. The minimum amount to be financed is €50 and the maximum is €3,000.

For example with interest: for a financed purchase of €1,000 with 4 installments to be paid in 3 months, the first installment will be €252.50 (€250 of capital, and €2.50 of commissions), to be paid at the time of the contract, and the next 3 installments will be €252.50 (€250.00 of capital, and €2.50 of commissions), to be paid monthly. NIR: 1.00%. APR 8.31% €. Total amount of the loan/total amount owed: €1,010.00. Total cost of the loan: €10.

The cash purchase price, without financing, would be €1,000. The total price, financing the purchase, would be €1,010.00.

For example without interest: for a financed purchase of €1,000 with 3 installments to be paid in 2 months, the first installment will be €333.34 of capital, to be paid at the time of contracting, and the next 2 installments will be €336. €33 of capital, to be paid monthly. TIN 0.00%. APR 0.00%. No interest. Total amount of the loan/total amount owed: €1,000.00. Total cost of the loan: €0.

The cash purchase price, without financing, would be €1,000. The total price, financing the purchase, would be €1,000.00.

Financing is subject to acceptance by FLOA. You have 14 calendar days to exercise your right of withdrawal. For more information, see the available Terms and Conditions here

These financing solutions are not subject to Law 16/2011, on consumer credit contracts, and are reserved for natural persons (of legal age) residing in Spain, holders of a Visa or MasterCard bank card that does not expire before the last loan repayment date.

FLOA is a financial entity incorporated as a public limited company incorporated in France, registered in the Bordeaux Trade Register 434 130 423 and with registered office at: Immeuble G7, 71 Rue Lucien Faure 33300 BORDEAUX, FRANCE. FLOA is subject to the control of the Autorité de contrôle prudentiel et de résolution (ACPR) 4 Place de Budapest, CS 92459, 75436 PARIS, FRANCE ORIAS Registry number 07028160 (

Remember that, if you request payment for your order of goods and/or services using one of these payment solutions, your personal data will be transmitted to FLOA in order to review your financing request, manage your credit agreement and, in your case, the charge. For more information, click here.

It is not allowed to use data or third-party payment instruments. Security of transactions: www. uses all means to guarantee the confidentiality and security of the data transmitted through the web and on the web page

The products of all orders paid by bank transfer will be reserved for 5 days in order to allow enough time for the bank transfer to be taken into account by the system. It is important to emphasize that you must correctly enter the exact amount of your order, as well as the beneficiary's account number and the reference in the object/reason for the transfer. In case of error, we will not be able to validate your order. This will be canceled and your bank account will be credited.

In order to ensure a maximum level of security for all bank transactions, www. entrusts the safe treatment of its transfers to Banco Sabadell. In this way you can make your payment with complete serenity. When the Banco Sabadell system receives your transfer, we will be immediately informed about said transaction, and your order will be prepared and shipped as soon as possible.

Product availability

If one or more requested products are not available, www. undertakes to inform the client as soon as possible. The customer's order will therefore be canceled and the amount paid, duly refunded or, if the customer wishes to change it for another model, the corresponding change will be made.
More information about payment methods in the "Secure Payment" section

Transaction Security

Www. uses all means to guarantee the confidentiality and security of the data transmitted through the web and on the website


  • Shipping costs

Territorial scope: www. ships to mainland Spain, the Balearic Islands, the Canary Islands, Ceuta, Melilla and Andorra. For shipments outside of Spain consult prices.

The preparation of the package in our warehouses will be done as soon as the payment arrives in our system.

The shipping costs appear on the Web when placing the order and in advance of its confirmation.

Orders less than 76 EUR and up to 2 kg in weight Orders over 76 EUR
Madrid EUR3.00 Free shipping
Peninsula EUR3.00 Free shipping

0 - 1kg 1 - 2kg 2 - 3kg
Balearics EUR 9.00 EUR 11.00 EUR14.00

Up to 2kg 2 - 5kg 5 - 10kg
Portugal EUR8.00 EUR12.00 18.00EUR

Outside Spain: Consult

(*) Indirect taxes included.

(**) Indirect taxes included. Not including customs fees.

  • Delivery methods

It will be the customer's responsibility to make sure at the time of delivery that the merchandise received is in good condition. In this way, if the box is open or if doubts or suspicions about violations of the inviolability of the product arise due to the appearance of the packaging, the customer should not receive it, immediately notifying www. by phone or e-mail. mail.

The customer can choose between 3 delivery methods:

Form 1: Collection in Showroom

Way 2: Home delivery

Form 3: Cash on delivery. This form of delivery involves a surcharge of a minimum amount of 4.00 euros.

The delivery time is from 3 to 5 working days in the peninsula and 3 to 7 working days for the rest of the shipments. For international shipments consult delivery times.

More information in the "Shipping" section

Guarantee: change, return and refund

All the conditions detailed below are exclusively applicable to online purchases at

Time to return an item:

The consumer has a legal time of 7 days from the date of receipt of the merchandise to exercise his right of withdrawal without having to justify the reasons for which he does so, since he has the right to test the merchandise as he would if it were found in a commercial establishment. The modalities of the exercise of this right of withdrawal are mentioned in the paragraph "Conditions of exchange, return and reimbursement". The transportation of the merchandise for returns and exchanges are the responsibility of the user.

Exchange, return and refund conditions:

  • Shipping costs for withdrawal, changes and returns will be the responsibility of the user
  • Changes and returns must be managed through the "Contact" section with the subject "Returns" by filling in all the required fields, which will be accessed with the username and password.
  • Changes and returns must be managed via the means of transport that www. offers (Envialia) so that the package correctly reaches our hands. If the client returns the package through another carrier, www. is released from all responsibility in case of loss, theft, damage to the package and does not undertake to refund or resend it.
  • The product must be in perfect condition, completely new, unused, and in its original packaging, without additional labels or stickers. www. reserves the right not to accept in exchange or return products that do not come in perfect condition as indicated above.
  • If the product is suitable for return according to the aforementioned conditions, the purchase amount will be refunded to the customer under the same method used for payment, as soon as possible.
  • If the product is suitable to be exchanged, www. will proceed with it, changing the product for the new one chosen.
  • In the event that the new product has a higher amount, the customer will pay the difference in price through one of the payment methods recognized by www. (bank transfer).
  • If the chosen product has a lower value, www. will refund the difference through the payment method used for the purchase.
  • In the event of receipt of a return, the content of which does not conform to the return request or the products do not respect the aforementioned return conditions, www. reserves the right to take the necessary actions to receive the recovery of the amount .
  • In the case of a defective product, the manufacturing defect must be reported within 7 days and proceed to its return through the mechanisms established by www., and the seller will proceed to replace or refund the amount of the merchandise.

Within the framework of the consumer's right to return a product, we propose a simple process that will allow you to make an exchange or receive a refund quickly. To do this, connect to your account and go to the "Order History" section; A list of all orders placed will appear, click on the order number you want to make a change or return and click on the "Details" option located on the far right.

Go to the end of the order details in the "Add a message" section, select the product from the drop-down list, explain your action in the message field and click "Send". In case of a return, please specify in the message “I want to return this item for a refund”. Likewise, we ask you to indicate the reason for said change and/or return. Validate with the "Send" button.

Following the requested instructions is not essential for the exercise of your rights, however it helps us to achieve a quick and simple process.
Information present in the "Terms of use" section